Huntswood

A David Brownlow Company

Collections and Recoveries Agent

Up to £130 per day
  1. Contract
Working from home

job description

This job has now expired

Huntswood is looking for candidates with excellent collections and recoveries experience to join us dealing with inbound calls from customers who are in financial difficulties. You will provide an excellent level of customer service to meet customers' needs, whilst also achieving company objectives for debt recovery.

Location: Working from home

Day Rate: £130 a day - Umbrella only

Start Date: 22nd March 2021

Duration: Till beginning of December 2021

Shift: 36 hours per week between the hours of 8am to 8pm and working 1 in 4 Saturdays from 8am -1pm

Responsibilities:

  • Dealing with inbound calls from customers with outstanding debts
  • Supporting customers with billing queries
  • Working with customers to agree a solution to their arrears issues
  • Identifying vulnerable customers and acting accordingly
  • Working to strict call and debt recovery targets

Skills required:

  • Experience in a telephony-based collections and recoveries role, ideally within a utilities company
  • Experience taking payments or implementing payment plans
  • Strong oral communication skills
  • Ability to work in a fast-paced environmentand work to strict targets
  • Ability to navigate through a number of in-house databases
  • Good MS Office skills, particularly MS Word

 

Interested? Apply now.

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