A David Brownlow Company

Customer Service Trainer

£28000 - £30000 per annum
  1. Permanent
City of London, London

job description

This job has now expired

Our client, an established Fintech Retail Bank has an immediate opening for a Customer Service Training Manager to join the business.

The Customer Services Training Manager will play a crucial role in devising and implementing the learning and development strategy, policy and processes for customer facing teams, supporting their delivery of exceptional customer experience. This will include

  • Relationship management with key stakeholders to identify current and culture learning and development requirements
  • Securing training insight and training needs from customer feedback, shadowing, coaching and quality checking.
  • Ongoing development of training to meet the businesses needs
  • Development and delivery of online training and social learning

The successful applicant will demonstrate;

  • Excellent prior record of designing and delivering customer service training
  • A strong understanding of 70:20:10 learning
  • Retail Banking/Financial Services experience
  • Excellent communication skills, both written and verbal

If you wish to learn more about this position and you demonstrate the required skills and experience, then please apply now.

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