Huntswood

A David Brownlow Company

Customer Service Trainer

£28000 - £30000 per annum
  1. Permanent
City of London, London

job description

This job has now expired

Our client, an established Fintech Retail Bank has an immediate opening for a Customer Service Training Manager to join the business.

The Customer Services Training Manager will play a crucial role in devising and implementing the learning and development strategy, policy and processes for customer facing teams, supporting their delivery of exceptional customer experience. This will include

  • Relationship management with key stakeholders to identify current and culture learning and development requirements
  • Securing training insight and training needs from customer feedback, shadowing, coaching and quality checking.
  • Ongoing development of training to meet the businesses needs
  • Development and delivery of online training and social learning

The successful applicant will demonstrate;

  • Excellent prior record of designing and delivering customer service training
  • A strong understanding of 70:20:10 learning
  • Retail Banking/Financial Services experience
  • Excellent communication skills, both written and verbal

If you wish to learn more about this position and you demonstrate the required skills and experience, then please apply now.

Send similar jobs by email

Jobs in this sector

Salary

Up to £165 per day

Options: Contract
Location

Glasgow

Salary

Negotiable

Options: Contract
Location

Leeds, West Yorkshire

Salary

Up to £240 per day

Options: Contract
Location

Cardiff