Huntswood

A David Brownlow Company

Team Leader - Collections & Recoveries

Up to £200 per day
  1. Contract
Working from home

job description

This job has now expired

Huntswood is looking for an experienced collections and recoveries team leader to support a team of collections and recoveries agents. You will provide everyday management support to the team as well as acting as an escalation point to deal with any customer queries.

Location: Working from home

Day Rate: £200 a day - Umbrella only

Start Date: 22nd March 2021

Duration: Till beginning of December 2021

Shift: 36 hours per week between the hours of 8am to 8pm and working 1 in 4 Saturdays from 8am -1pm with a day off in lieu in the week.

Responsibilities:

  • Supporting a team of collection and recoveries agents through the day to day activity
  • Being an escalation point for the team and take any customer calls if required
  • Working with customers to create a commercially viable solution to arrears issues
  • Identifying vulnerable customers and acting accordingly
  • Working with team to make sure they meet their call targets to meet the client's debt recovery target

Skills required:

  • Experience managing a telephony-based collections and recoveries team, ideally within a utilities company
  • Able to identify and support vulnerable customers
  • Experience taking payments or implementing payment plans.
  • Strong oral communication skills
  • Ability to work in a fast-paced environmentand work to strict targets
  • Ability to navigate through a number of in-house databases
  • Good MS Office skills, particularly MS Word

 

Interested? Apply now.

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