A David Brownlow Company

Utilities Operations Manager

  1. Contract
Working from Home

job description

This job has now expired

Huntswood is looking for an Operations Manager with customer support experience within the utilities sector.

Working within a fast-paced environment, you will be leading a team of energy specialists looking after our client's key processes.

Role overview

Location: Working from Home

Rate: Negotiable

Start Date: Mid May

Duration: 6 month

IR35 status: Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this


  • Leadership of a small team of in-house energy experts
  • Management of an offshore operations team through an outsourced partner relationship
  • Ownership of billing and payments portfolio; improving the customer bill journey and core billing KPIs
  • Owning Industry Settlement and meter read performance including relationship with key regulatory bodies
  • Managing relationships with key third party suppliers
  • Working across a number of departments to develop and embed process expertise across the business
  • Regulatory and compliance reporting and adherence
  • Managing all customer support activity including erroneous transfers, disputed reads, GSOP, metering, dataflow exceptions
  • Work closely with the Collections team to maximise timely payment and collections
  • Ensuring that Treating Customers Fairly is at the heart of the operation

Skills required:

  • Strong Energy Operations background with detailed knowledge of the complexity of industry processes
  • Commercial acumen - including insight generation, modelling and benefits sizing
  • Experience supporting process and system change projects
  • Knowledge of the Junifer billing system would be an advantage
  • Strong attention to detail
  • Ability to navigate through a number of in-house databases
  • Good MS Office skills, particularly MS Word


  • This is an excellent opportunity to gain experience in a professional and challenging environment, working for a well-known financial services organisation
  • The chance to build a relationship with Huntswood, which should open doors to further contracts

About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments.

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