Call Quality Coach

Huntswood is looking for a call coach to support one of our clients in the energy industry. This will be providing coaching and support as well as providing feedback to internal colleagues.

Role overview:

Location: Office based in Warrington

Rate: £220 a day

Start Date: ASAP

Duration: 6 months initially

Umbrella only recruitment - This is only available to individuals working via an umbrella company, we can assist you with this.

Responsibilities

• Provide effective coaching and regular feedback to customer service agents to drive continuous improvement of the customer experience
• Create positive, constructive and effective individual development plans for all those being quality monitored and coached to ensure they are the best they can be

Skills required:

• You must have experience working in a call coaching/training role ideally within utilities
• Good customer service experience
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

Interested? Apply now.