Huntswood is looking for Financial Assistance Specialist with a wealth of collections experience to join a leading retail bank support their customer with their financial journey.

As a Financial Assistance Specialist, you will be making outbound calls to customers who are in financial difficulty. Using your extensive collections experience and problem-solving skills your role will be to come up with a resolution that works for the customer and the bank. This could be taking a payment there and then, or arranging a payment plan suitable for the customer but also viable for the bank.

This is a great opportunity to use your experience to support customers, working from home for the duration of the contract, with all equipment and training provided. This service is open to customer Monday to Saturday, between 8am and 8pm so you will need to be available to work rotational shift between these hours.

As a Financial Assistance Specialist you will have:

  • 12 months + experience in a telephony-based financial assistance or collections role for a financial services company
  • Ability to identify vulnerable customers and have the knowledge of how to support them
  • Experience taking payments and arranging suitable payment plans
  • A desire to help customers who need further support
  • Flexibility to work rotational shifts Monday to Friday 8am to 8pm, Saturday 9am to 5pm
  • A quiet work space at home with an appropriate desk and chair
  • A brilliant eye for detail and an ability to handle complex issues
  • Ability to navigate through a number of in-house databases

What Huntswood can offer you:

  • February and March 2023 start dates
  • £150 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this
  • All equipment and training provided to successfully complete your role
  • A chance to gain experience in a professional and challenging environment, working for well-known organisations
  • The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

    Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!

    "It's not just about what we do, but the way we do it. And it's our values that make us special."

    To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

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