Huntswood is seeking experienced Financial Services Complaint Handlers to join an exciting new project focused on irresponsible lending complaints with a leading name in retail banking.
If you have a strong background in complaint handling, hands-on experience in retail banking, and you’re available to start in January 2026, this could be the perfect opportunity for you.
As a Complaint Handler, you’ll play a vital role in delivering exceptional service by investigating and resolving complaints related to irresponsible lending practices across a range of credit products. This is a customer-facing role that combines phone and email communication, giving you the chance to make a real impact with every interaction.
Start Date: Start dates in January 2026
Day Rate: £160 a day – Umbrella only recruitment – This is only available to individuals working via an Umbrella company, we can assist you with this
Location: Work from home
Working hours: Rotational shifts between 8:00 AM and 7:00 PM, Monday to Friday.
What Huntswood can offer:
- Contract till end of May 2026 with extensions likely
- A chance to gain experience in a professional and challenging environment, working for well-known organisations
- The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future
What Huntswood is looking for:
- Proven experience handling financial services complaints throughout the entire lifecycle, from initial logging to final resolution
- Suitable work space at home with strong broadband connection
- Excellent communication and interpersonal skills
- Ability to work independently as well as being able to work as a team
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
About Huntswood: Huntswood, now part of ResultsCX, is a trusted name in customer experience management. Together, we support some of the world’s most respected brands across financial services, utilities, and more. We’re committed to creating a positive impact for our clients, their customers, and our people.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Equal Opportunities
Huntswood, a Results-CX company, is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of race, religion, gender, sexual orientation, age, disability, or veteran status.
Disability Confident
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role.