Huntswood is looking for customer service agents looking to make a difference and give an excellent customer service to our client's customers. Sounds like you? Then we have an exciting campaign for you to join in October and November 2022

You will be joining an existing campaign as a Fraud Customer Care Agent. Taking inbound calls from customers who will be making enquiries about new and existing fraud cases. Your job will be to deliver an elevated level of customer service by making the customer's call journey is as easy as possible. The service is available to customers Monday to Sunday 7am to 11pm and shifts will be given on a rotational basis.

Full training and equipment will be provided, and you get to work from the comfort of your own home for the duration of the campaign. All we ask is that you have a quiet space to take calls, a suitable desk and chair, and a stable broadband connection.

What can Huntswood offer you

  • A start date in October and November 2022
  • A contract potentially till end of April 2023
  • A day rate of £145 - This will be paid through an Umbrella Company - We can help you with this
  • All equipment and training to successfully complete your role
  • A chance to gain valuable experience with a well know organisation which could open doors to new campaigns and opportunities in the future

The ideal Fraud Customer Care Agent will have

  • A passion for delivering excellent customer service
  • Excellent communications skills and the ability to talk to all types of customers
  • Experience working for a financial services company within customer service role
  • Experience working in a fraud role, or an understanding of the fraud process, would be desirable
  • Flexibility work on a rotational shift basis between 7am - 11pm Monday - Sunday
  • Appropriate Space at home to set up IT equipment and take customer calls
  • Experience using a number of databases and MS Office

"It's not just about what we do, but the way we do it. And it's our values that make us special."

This is an exciting time to join Huntswood. Huntswood delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bringing together the people, processes, and knowledge that business need to succeed. Put simply we put the right people in the right place at the right time and you can be part of that.

What are you waiting for apply now for this great Fraud Customer Care Agent role now!!

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

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