Are you ready to take your motor insurance experience to the next level? Huntswood is on the lookout for dynamic Telephony Complaint Handlers to join an exciting project for a leading Car Insurance provider. If you have a knack for resolving issues over the phone and a passion for customer service, this telephony role is perfect for you!
What You’ll Do:
- Be the First Responder: Serve as the first point of contact for customer complaints over the phone.
- Resolve with Finesse: Use your telephony expertise to resolve complaints directly with customers.
- Log and Escalate: Document unresolved complaints for the escalation team.
- Investigate: Make calls to gather additional information and resolve complaints swiftly.
Role Details:
- Start Date: 24th February 2025
- Day Rate: £170 a day (Umbrella only recruitment – we can assist with this)
- Location: Work from the comfort of your home
- Hours: Monday to Friday, 9am to 5:30pm
What Huntswood Offers:
- Contract: Initial contract until the end of June 2025
- Experience: Gain valuable experience in a professional and challenging environment with well-known organisations.
- Future Opportunities: Build a relationship with Huntswood for future campaigns and career growth.
What We’re Looking For:
- Experience: General insurance complaints handling experience, with motor insurance being a plus.
- Telephony Skills: Essential experience dealing with customers over the phone.
- Home Setup: A suitable workspace at home with a strong broadband connection.
- Skills: Excellent communication, interpersonal skills, attention to detail, and proficiency in MS Office, particularly MS Word.
- Team Player: Ability to work independently and as part of a team.
Huntswood is driven by the desire to make a positive difference, and our people are key to that mission. If you want to join a growing team of exceptional associates and make a real impact, apply now!
“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”
To ensure your safety during your job search, Huntswood will only ask for contact details via email when first contacting you and not any other personal details.