If you have previous Customer Service experience and you're looking for an exciting new role, we want to hear from you!
Huntswood is looking for full‐time Inbound Customer Service Advisors, and the role comes with a favorable OTE salary of £21,450.
In this Customer Service Advisor role, you can work from our buzzing office in Glasgow City Centre or from the comfort of your own home with all equipment provided.
To give you an idea of how this Customer Service Advisor role would feel, here are some of the things you could expect:
- Inbound calls from our customers regarding car insurance - From new customers looking for a quotation to existing
- customers looking to make a change
- Achieve and exceed productivity, customer satisfaction and a small element of sales targets
- Follow our system and regulatory scripting to achieve quality and compliance targets
- Rotational shift pattern - 37.5 hours/5 days per week
To succeed, you should be computer literate with remarkable customer call handling skills. This coupled with a track record of delivering exceptional customer experience and achieving performance targets makes you more than suitable for our role.
In return for your talent and commitment, we're offering:
- A joining salary of £19,500 with OTE up to £21,450
- Extensive 8.5 week training journey - 3.5 weeks training, 1 week Model Office (putting things into practice) followed by 4 weeks 'Grad Bay' with floor support (virtual for home workers)
- Clear career path and development opportunities
- Refer a friend scheme rewarding £500 per referral
- Recognition awards and events in an inclusive culture
- Fantastic employee discount portal
If this Customer Service Advisor role sounds like you, please apply to join our team today!
Huntswood are not your average call centre - We aim to buck the trend in outsourcing and create inclusive environments where our colleagues are encouraged, developed and heard. We're continuously exploring ways to be better and do better - Come and help us do so.
Insurance Customer Service Advisor
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