Huntswood has a great new opportunity for Customer Service Call Handlers, with proven experience of working in a similar role. This role is fully working from home. There will be shift work between the hours of 8am – 6pm, and one Saturday in every three.
Starts: 2nd March 2026
Location: Working From Home
Rate: £130 per day (through HUSP umbrella company)
Duration: 4 Months initially, with possible extension.
The role is responsible for delivering an excellent customer experience while achieving contractual performance targets across customer service, sales, and quality measures.
Agents are expected to consistently meet agreed Key Performance Indicators (KPIs), including but not limited to Average Handling Time (AHT), Sales performance, Customer Satisfaction Survey results, and Quality Assurance (QA) standards.
Other responsibilities are;
- Conduct effective fact‑finding to understand customer needs and identify opportunities to upsell or recommend suitable products.
- Present relevant options confidently and close sales in line with targets and compliance requirements.
- Handle complaints empathetically, investigate root causes thoroughly, and aim for timely resolution following policy.
- Provide accurate information for general enquiries, striving for first‑contact resolution and high customer satisfaction.
The ideal Customer Service Call handler will have:
- Experience of working in a Customer Services Telephony environment, as this is a fully telephony-based role
- Proven sales experience, with the ability to work toward and achieve targets
- Demonstrated complaint handling experience, including resolving complex or sensitive customer issues
- Strong communication skills, with a clear, friendly, and confident telephone manner
- Excellent active listening skills, enabling accurate identification of customer needs and concerns
- High levels of emotional intelligence, remaining calm, empathetic, and professional in challenging situations
- Effective problem-solving skills, with the ability to identify appropriate solutions efficiently
- Strong time management and organisational skills, with the ability to manage competing priorities
- A target-driven mindset, comfortable working to KPIs and performance measures
- Confident objection handling, responding positively to customer resistance
- Ability to quickly develop and maintain strong product knowledge
- Strong attention to detail, ensuring accurate records and adherence to processes
About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.
Interested in this Customer Service Call Handler opportunity? Apply now.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Please note; if you don’t have relevant experience, then we cannot consider your application.