Huntswood is recruiting experienced Call Handlers to support a key customer-focused project running until May 2026.
Working from home, you’ll handle inbound and outbound calls, provide accurate information, identify vulnerability triggers, and maintain clear customer records.
If you have at least 12 months’ call centre experience and strong communication skills, this is a great opportunity to contribute to a fast‑paced, high‑quality service.
Role overview:
Location: Working from home
Duration: Till May 2026
Rate: £155 a day Umbrella only recruitment – This is only available to individuals working via an Umbrella company, we can assist you with this
Start Date: Monday 2nd March
Shift: Monday-Friday, 09:00 – 18:00
As a Call Handler you will be:
- Answering incoming calls from customers in a professional and courteous manner.
- Providing accurate information to customers and resolving any issues they may have.
- Making outbound calls to customers to follow up on queries and ensure customer satisfaction.
- Maintaining accurate records of customer interactions and transactions.
- Working collaboratively with other departments to ensure customer needs are met.
- Utilising approved call scripts to maintain consistency and accuracy.
- Accurately inputting and updating customer information in the company’s CRM database.
- Minimum 12 months Telephony/Call centre experience
- Be able to quickly identify and correctly signpost vulnerability triggers as well as dissatisfaction during customer interactions.
- Achieving and exceeding performance targets and KPIs.
The ideal Call Handler will have:
- Minimum 12 months experience in call centre or customer service environment
- Good understanding of Remediation and how the claims process works.
- Excellent communication skills and telephone etiquette.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work well under pressure and in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
- Flexibility to work various shifts.
- Experience with CRM systems and call centre software.
About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.
Interested in this Call handler opportunity? Apply now.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.