Are you an experienced Team Leader with a strong background in financial services complaints? Ready to take on a new challenge in a dynamic, fast‑paced environment where you can lead, motivate, and make a real impact? Join Huntswood as we continue to grow our project with one of the UK’s top retail banks and play a key leadership role at the heart of this high‑profile operation.
Location: Working from home
Start Date: Starts in May and June 2026
Day Rate: £240 per day (via Husp Umbrella – we’ll support you through the process)
Hours: Monday to Friday, 8am to 6pm
What You’ll Be Doing:
In this role, you will lead a team of Complaint Handlers to meet quality and productivity targets through effective QA, coaching, and performance management. You will act as an escalation point for complex cases, produce accurate MI, and support onboarding and training. Working closely with stakeholders and the client, you will drive continuous improvement while ensuring full regulatory compliance.
Skills required
- Proven experience leading high‑performing complaints teams within financial services
- Good understanding of FCA‑regulated environments
- Strong attention to detail and clear communication skills
- Able to coach and support team development
- Well‑organised and proactive
- Positive and motivating leadership style
- Able to work calmly under pressure
Why Join Huntswood
At the heart of everything we do is our people – our greatest asset. We’re growing and looking for passionate, talented individuals to join us.
With a variety of exciting roles available, there’s a place for you on our team. Whether you’re just starting out or looking to take the next step in your career, we’d love to hear from you.
Ready for this exciting role? Apply now and start your journey with Huntswood!