Huntswood is recruiting experienced Complaint Handlers to join our dynamic utilities complaints team based in Glasgow. Use your expertise to resolve customer issues related to billing, missed appointments, and meter problems for a leading utilities company.
What We Offer:
- Contract Duration: till end of August 2025
- Start Date: 2nd June 2025
- Day Rate: £155 per day (Umbrella recruitment only – we can assist with this)
- Location: Glasgow City Centre (Full-time in office for training and sign-off, with hybrid working available after – 3 days a week in office)
- Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am – 6pm.
- Build enduring relationships and gain valuable experience for future campaigns
- Join a team that became part of the ResultsCX organization in February 2024, a leading provider of transformational Customer Experience Management services to global brands
What We’re Looking For:
- Experience in investigating customer complaints, ideally in the utilities sector
- Commitment to working at our Central Glasgow office
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and proficiency in navigating in-house databases
- Proficiency in MS Office, particularly MS Word
As a ResultsCX company, Huntswood is committed to equal opportunity and affirmative action. We consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Huntswood will only request contact details via email when initiating contact and will not ask for any other personal information.
Ready for this exciting role? Apply now and start your journey with Huntswood!