Huntswood has a great opportunity for experienced complaint handlers, with utilities experience, to start a new role in the new year.

Starting in January this role is to take inbound telephony customer complaints, which has been escalated from the main contact centre. Your role will be to use your experience and knowledge of the utilities industry to make sure that a resolution is reached, and that the customer's complaint journey is as smooth as possible.

In this contract role you will be able to work remotely from day one with all equipment and training provided to successfully complete your role. Customers can call on Monday to Friday 8am to 6:15pm so you need to be available to work between these hours.

What Huntswood can offer you:

  • 9th January 2023 start
  • A contract to March 2023 initially with view to extension
  • £130 a day - Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this
  • All equipment and training to successfully complete your role
  • A chance to gain experience in a professional and challenging environment, working for well-known organisations
  • The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

As a Telephony Complaint Handler you will have:

  • Experience dealing with complaints for a utilities company
  • Experience resolving customer complaints over the telephone
  • Flexibility to work a shift rotation between 8am-6:15pm Monday to Friday
  • A space at home to work with an appropriate desk and chair and a stable broadband connection
  • Strong attention to detail
  • Ability to navigate through a number of in-house databases
  • Good MS Office skills, particularly MS Word
  • Strong numeracy and written communication skills

Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!

"It's not just about what we do, but the way we do it. And it's our values that make us special."

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

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Utilities Telephony Complaint Handler

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