Huntswood is on the lookout for experienced Financial Services Complaint Handlers to join an exciting new project with a leading name in retail banking. If you have a background in complaint resolution, hands-on experience in retail banking and you’re available to start on 1st December, this could be the perfect opportunity for you to take the next step in your career.
As a Complaint Handler, you’ll play a key role in delivering exceptional service by investigating and resolving everyday banking complaints across a variety of products including Savings, Credit Cards, ISAs, and more. This is a customer-facing role that blends phone and email communication, giving you the opportunity to make a real impact with every interaction.
Start Date: 1st December 2025
Day Rate: £150 a day – Umbrella only recruitment – This is only available to individuals working via an Umbrella company, we can assist you with this
Location: Work from home
Working hours: Shifts between 8:00 AM and 6:00 PM, Monday to Friday
What Huntswood can offer:
- An initial 3-month contract with extensions likely
- A chance to gain experience in a professional and challenging environment, working for well-known organisations
- The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future
What Huntswood is looking for:
- Proven experience handling financial services complaints throughout the entire lifecycle, from initial intake to final resolution
- Suitable work space at home with strong broadband connection
- Excellent communication and interpersonal skills
- Ability to work independently as well as being able to work as a team
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
About Huntswood:
Huntswood, now part of ResultsCX, is a trusted name in customer experience management. Together, we support some of the world’s most respected brands across financial services, utilities, and more. We’re committed to creating a positive impact-for our clients, their customers, and our people.
Ready to Make a Difference?
If you’re ready to bring your skills to a role where you’ll be valued, supported, and challenged, apply today and take the next step in your customer service career with Huntswood.