If you have a background in complaint resolution, hands-on experience in banking and are looking for a new opportunity then we want to join our growing operations team supporting clients within the financial services sector.
As a Banking Complaint Handler, you’ll play a vital part in delivering fair, thorough, and customer‑focused outcomes for some of the UK’s leading financial services brands. Working from the comfort of your home, you’ll join a supportive and growing operations team that values your skills, develops your potential, and celebrates your achievements. With comprehensive training, ongoing mentoring, colleague recognition schemes, and access to a wide range of wellbeing and lifestyle benefits, Huntswood, a ResultsCX Company, offers a stable, people‑focused environment where you can build a meaningful long‑term career. If you’re passionate about getting things right for customers and want to be part of a forward‑thinking organisation, this is the place to grow.
Start Date: Monday 11th and 18th May 2026
Location: Working from home
Job Type: Full-time, Permanent
Salary: £13.50 plus performance bonus
Hours: 37.5 hours per week – Shifts between 8am and 6 pm Monday to Friday.
Role requirements:
- Proven experience handling financial services complaints throughout the entire lifecycle, from initial intake to final resolution
- A dedicated workspace with a reliable high‑speed broadband connection, enabling consistent performance, confidentiality, and seamless communication when working remotely
- Excellent communication and interpersonal skills, with the ability to communicate effectively with all level of stakeholders
- Ability to work independently as well as being able to work as part of a wider team
- Strong attention to detail
- Skilled in utilising a range of systems to retrieve data, record case notes, monitor progress, and support informed decision‑making
- Competent in producing high‑quality written documentation, reports, and case summaries, as well as using other Microsoft Office applications to support day‑to‑day tasks and team operations
Your Benefits & Perks
- Comprehensive Training with experienced Trainers
- Life assurance – providing coverage at 1x your basic salary in the event of unforeseen circumstances
- Health Cash Plan – helping you claim back the cost of everyday healthcare
- ‘Perks at work’ staff discounts – access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
- Colleague Recognition Scheme – Become a Huntswood Hero!
- Regular colleague engagement activities where you could earn additional incentive
- Access to an online Well-being centre that has a variety of tools to nurture your overall health
- Refer a friend scheme (earn £1000 for each person you refer)
- Mentorship program to grow and develop within the company
Why Join Huntswood?
At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences – and we invest heavily in developing our teams to do just that.
Whether you join us on a contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals.
Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation.
Committed to Inclusivity
Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria.