Huntswood is partnering with a leading Life and Pensions provider to recruit confident, experienced customer service professionals for an exciting opportunity supporting customers and advisers through both inbound and outbound calls.
As a Call Handler, you will deliver a high-quality, professional service across a varied range of customer and adviser interactions. You will focus on understanding individual needs, providing clear and accurate support, achieving positive customer outcomes and meeting all relevant regulatory requirements.
Start Date: Monday 7th December
Day Rate: £155 a day – Umbrella only recruitment – This is only available to individuals working via an Umbrella company, we can assist you with this
Location: Working from home
Working hours: Monday to Friday, Shifts between 8am to 6pm
What Huntswood can offer:
- An initial 6 month contract
- A chance to gain experience in a professional and challenging environment, working for well-known organisations
- The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future
What Huntswood is looking for:
- Proven customer service experience in a contact centre or customer operations environment
- Experience handling both telephony and written customer communications
- Financial services experience, preferably within the Pensions, Life Assurance, Protection or Wealth sectors
- Strong verbal and written communication skills
- Strong attention to detail, quality, compliance and data protection requirements
- Experience supporting vulnerable customers and adapting service approaches to meet individual customer needs
- Suitable work space at home with strong broadband connection
- Ability to work independently as well as being able to work as a team
- Good MS Office skills, particularly MS Word
Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!
‘It’s not just about what we do, but the way we do it. And it’s our values that make us special.’
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.