Huntswood is looking for experienced Financial Services Complaint Handlers to join a brand-new contract. If you have a background in complaint resolution, excellent telephony based customer service skills and are looking for a contract starting in December we want to hear from you.
Starts: 7th December 2026
Location: Working from Home
Rate: £168 per day
Hours: Shifts between 8:00am and 6:00pm, Monday to Friday
Husp only recruitment – This is only available to individuals working via the Husp umbrella company, we can assist you with this
Duration: An initial 6-month contract
As a Complaint Handler, you’ll play a key role in delivering exceptional service by investigating and resolving complaints regarding insurance claims. In this telephony-based role you will use your complaints experience to resolve complaints quickly and efficiently for all involved, giving you the opportunity to make a real impact with every interaction.
Role requirements:
- Proven experience handling financial services complaints throughout the entire lifecycle over the telephone.
- Strong Customer Service experience.
- Suitable work space at home with strong broadband connection
- Excellent communication and interpersonal skills
- Ability to work independently as well as being able to work as a team
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
Why Join Huntswood?
Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means:
- Gaining exposure to a leading banking organisation
- Enhancing your experience in a dynamic, professional environment
- Building a long-term working relationship, opening doors to future opportunities
- Becoming part of a team that values integrity, excellence, and people development
“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”
Apply today
For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially-never personal or sensitive information.