Complaints Handler

Huntswood is looking for Complaints Processers with financial services complaints experience to join an exciting project for a large retail bank. If you have a wealth of complaints handling experience, ability to work in office and great communication skills, then we have a great role for you.

Start Date: September 2024

Day Rate: £165 - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Location: Bristol City Centre - Hybrid working available after induction training

Working hours: 40 per week, Monday to Friday between 08:00-18:00

What Huntswood can offer:

• An initial 5 months contract
• A chance to gain experience in a professional and challenging environment, working for well-known organisations
• The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

What Huntswood is looking for:

• A minimum of 12 months financial services complaint handling experience
• Business Banking product experience would be beneficial
• Knowledge of FCA and FOS regulations surrounding complaints
• Excellent communication and interpersonal skills
• Commitment to work at client's office in Bristol
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

As a Complaints Processer you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using systems available to you, you will gather the information to decide on a resolution and communicate this to the customer.

Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.