Service Desk Lead

We are seeking a dedicated and experienced Service Desk Lead to join our existing team based on site in our Head Office in Glasgow!

As a Service Desk Lead, you will be the face of the Technology Team.

You, along with the team will handle the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy and effective service to ensure disruption to Huntswood's business processes and clients are kept to a minimum.

The Service Desk Site Lead is the leader of a group of site-based Service Desk Technicians working collaboratively to resolve outstanding incidents, problems, and requests. They are responsible for managing the team's workload and communicating effectively with the Head of Service Delivery & Tech Change and other Technical Leads in the Technology Department.

The ServiceDesk Site Lead acts as a mentor to the team members, providing guidance as required to resolve outstanding issues.

The ideal Service Desk Lead will possess:

• Experience of working in an ITIL aligned environment
• Expert level of understanding of a Microsoft Windows Active Directory environment.
• Expert level of understanding of Microsoft Intune Device Management
• Expert level of understanding of Microsoft Azure AD
• Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office.
• Be able to demonstrate excellent problem management skills.
• Excellent business communication skills, with the skills to communicate at all levels.
• Excellent time management.
• An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood,
• Good project management skills
• Current IT qualifications, preferably Microsoft
• Good level of understanding of TCP/IP.
• Good level of understanding of NPA and Cloud Fire Wall

What you will get from Huntswood:

• A generous bonus scheme.
• Take advantage of our flexible benefit scheme so that you pick what works for you including Gym Membership, Season Ticket Loan & Cycle to Work Scheme!
• Look after your future with our company pension scheme.
• Dedicated employee assistance programme (EAP) with access to support with a range of topics, such as debt advice, financial wellbeing & health.
• Optional benefits include Private Medical insurance, Travel Insurance & Dental Insurance + more for you and your family!
• Flex Holidays - You can buy up to 3 additional days holiday per year.
• Dedicated employee assistance programme (EAP) with access to support with a range of topics, such as debt advice, financial wellbeing & health.
• Refer a friend scheme (earn £1000 for each person you refer)
• Mentorship program to grow and develop within the company.

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Interested in this exciting opportunity? Apply now.

Huntswood, A ResultsCX Company delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.